Below are my comments on our interaction with RITAR in the past two or three years. This is given in confidence.
Quality:
The quality of RITAR batteries is good.
Service:
RITAR’s customer service is very good. Our account manager – Sally Huang is exceptionally good in customer care. In fact, she is one of the best Customer Service persons that I have ever worked with. She is very prompt in her responses, very consistent, knowledgeable, honest, passionate, persistent, and care for her company and customer.
Pricing:
The price of RITAR batteries is slightly above market average. RITAR need to be more competitive to gain more market share.
Delivery time:
RITAR keeps to delivery time schedules
Technology:
The battery technology is not different from what others adopt.
Culture:
I perceive RITAR as a customer-focused company.
Thank you.
Philip Nwachukwu
From Nigeria